FAQ

Frequently Asked questions

FAQs

Product & Sizing

We design for everybody, so we have some slim fits and some looser fits. Please see the detailed size guides on each product page

Please see the care instructions on your product. If in doubt, be kind to the planet and think 30.

We source from all over the globe, but one thing you can be sure of is we prioritize high-integrity manufacturing, sourcing our technical fabrics and heavyweight cottons from partners who meet our strict standards for durability and ethical production

Orders & Shipping

Once your order is dispatched, you will receive an email containing a tracking link. Please allow 24 hours for the courier to update the status

Our fulfillment process moves quickly to ensure you receive your items as soon as possible. Please contact our concierge team at contact@twentytencollective.com immediately if you need to make changes

Yes, we ship globally. Shipping costs and delivery estimates are calculated at checkout based on your destination. Please note that international orders may be subject to local import duties and taxes

Returns & Exchanges

Please login to your account to start the returns process here. For more information please check out our Returns page here

Exchanges are free of charge. For returns resulting in a refund, a small shipping fee is deducted to cover the cost of the return courier

We hold our products to the highest standards. If you suspect your item is faulty, please contact contact@twentytencollective.com directly with your order number and a photo so we can resolve this for you immediately

Brand & Community

Uncluttered design, purposefully made with a community anchored in the shared pursuit of a well-lived, active lifestyle

Currently, Twenty Ten Collective is available exclusively online. We focus on building direct, high-integrity connections with our community through our digital pavilion

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